Frequently Asked Questions
Everything you need to know about shopping with Nude Lucy NZ.
How long does shipping take within New Zealand?
We offer express shipping across NZ. Orders are typically processed within 24 hours, with delivery taking 1-3 business days depending on your location.
What is your return policy for online orders?
We accept returns on full-priced items within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached.
Do you offer Buy Now, Pay Later options?
Yes, we support flexible payment methods including Afterpay and Laybuy, allowing you to split your purchase into interest-free installments.
How do I find the right size for me?
Each product page features a detailed size guide. Our collections generally follow standard NZ/AU sizing, but we recommend checking specific measurements for our linen and knitwear ranges.
Are your materials sustainably sourced?
Nude Lucy is committed to using high-quality natural fibers. Much of our core collection is crafted from premium linen, organic cotton, and recycled blends to ensure longevity and reduced environmental impact.
Can I change or cancel my order after it has been placed?
Because we aim to ship orders as quickly as possible, we can only make changes if the order has not yet been processed by our warehouse. Please contact our support team immediately for assistance.